SHIPPING & RETURNS
SHIPPING / RETURN POLICY
Thank You for shopping with Armoni Hair Co.
WE ASK YOU TO KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. WE DO NOT SHIP T0 P.O BOXES. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT'S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION.
PLEASE SHIP TO AN ACTUAL ADDRESS, AS WE DO NOT SHIP TO P.O BOXES.
1. How long is processing, shipping, and handling?
Processing takes 3-5 Business days for your order to be shipped out. Processing occurs Monday-Friday. Express Shipping Orders are 2 to 3 Business Days.
Domestic Express Shipping is 2-3 Business days depending on your location.
Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location.
All Packages Delivery is with USPS. Business days are Monday-Friday
2. When will my tracking number start to update?
After receiving a tracking email, Shipping Activity will become available after 48hrs. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days after placing your orders please contact customer service at armonihaircompany@gmail.com
3. Can I make changes to my order?
To ensure a quick delivery all orders are processed daily, So orders cannot be altered or changed once your payment is complete.
4. May I return my order?
Yes, we are pleased to offer a return policy on unopened hair extensions within seven (7) days after you receive your order. We find that we have very low return rates and we are proud of the high-quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn, or tampered with!
We are not responsible for any stylist trying to custom color or dye your virgin hair because we understand that everyone is not a colorist or a specialist at coloring hair extensions.
You must contact us first before refunding your package at armonihaircompany@gmail.com during business hours within the seven (7) day return period. All AHC hair must be shipped back unopened in its original packaging and the packaging must not be defective in any way or a return will not be issued. Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges if the Armoni Hair Company hair seal on the package has been broken!
5. When will I receive my refund?
A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected, and confirmed that the returned hair extensions were not opened and the Armoni Hair Company security seal was not broken. Refunds are normally returned back to your bank card within 24-72Hrs.
6. May I make an exchange?
Yes, you can make an exchange within seven (7) days. The Armoni Hair Company hair seal can not be broken! The hair must not be unwrapped, uncombed, not brushed, no fingers ran through the hair, worn, or altered in any way for an exchange! If the hair is altered we will return the hair back to you.
All Sales are final on accessories including lashes, hair oil, bonnets, and wraps.
Please attach a note inside your package including your order number and reason for return!
You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because Armoni Hair Co will not be responsible for lost returns. We recommend that you use USPS to send your return.
Our Business Hours Are Monday-Friday 8AM - 8PM EST